JJ
Jan J
1 reviews | Active since Oct 2015
15 Oct 2015, 12:44
Compliant resolved
After posting my complaint, Enock contacted me to establish the circumstances for my compliant. After reviewing the matter,they refunded me my full fare in order to fly with them again. This action ensured that I will keep Kulula as my first choice airline.<br> <br> Thanks
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Kulula.com's replyOfficial
15 Oct 2015, 13:24Hello Janvan26,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Enock.
We are glad that we could resolve this issue to your satisfaction due to all the necessary documentation being provided. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Enock.
We are glad that we could resolve this issue to your satisfaction due to all the necessary documentation being provided. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Best regards,
Kulula.com's reply15 Oct 2015, 13:24
Official
Hello Janvan26,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Enock.
We are glad that we could resolve this issue to your satisfaction due to all the necessary documentation being provided. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Enock.
We are glad that we could resolve this issue to your satisfaction due to all the necessary documentation being provided. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Best regards,