Compliant - On-line Check-in DOWN

This is an official complaint against Kalula, I purchased a ticket for my wife with Discovery Vitality rewards and partner Kalula. Although this is not Discovery's Problem I think you need to know about the inconvenience. There is a problem with the online check-in service with Kalula, one cannot check in ( The screen dump shows that you can check-in 24hrs before departure but we have tried this and to no avail were we able to get this right. We called the call centre who merely has a standard answer for this that is " make sure you are there 90 minutes before departure !!!" I think this is a "**** Show" on Kalula's behalf and maybe they didn't think about the inconvenience caused to the customers. Kalula, this is your system that is down as I am not able to check-in online I will be sending you my bill of R400p/h for the extra time we have to take to get to the airport 90minutes prior to departure. I will also hold you liable for all other extra expenses occurred as a result of not being able to check-in on time. #Kalula #Vitality #Discovery