Completely unaccommodating staff when changes need to be made!

I recently booked a return flight from Cape town to Durban for myself, husband and 18 month old son. My husband is a military pilot and was summoned unexpectedly to Bloemfontein permanently a little under a week before our flight was due to leave. This is not something that has ever happened before and was completely out of our control - he was given 4 days notice, making this a very stressful time for us. We were happy to pay a fee to change the flight just for my husband from Cape Town to Bloemfontein, but then realized that Kulula doesn't fly to Bloemfontein, and thus had to outlay further money for this trip . We then asked for a Kulula voucher to use towards a different flight for him in the future, which they refused. Since I would still be flying with my son, I asked to at least be able to use the extra seat (that we had payed for) for extra space for my son during the flight (as flying with an 18 month old is extremely stressful as they don't sit still). They refused this too - nobody was willing to make any effort to make a plan for us. Instead they forced us to cancel my husbands ticket without giving us a credit (I understand a refund is not possible), so that they can resell it at an even higher price and get paid double for the seat I have paid in full for. I think this is unacceptable, and show that Kulula is just a money making organisation with little care or compassion for their passengers. I found their staff completely unaccommodating compared to my experience with other airlines, which puts me off from ever using them again.

On top of this all, they do not allow you to check in with an infant online (which other airlines do). I find this extremely inconvenient, as flying with a toddler makes it even more necessary to be able to choose the most suitable seat. If other airlines like Mango allow for this to be done online, I don't see why Kulula can't.