1 reviews | Active since Mar 2016
complaint sent twice to Kulula with no response!
Good day on 29 February i took a kalula flight from JHB to CPT.<br> I booked ensuring i was close to the front so that i could get off quickly. I paid extra for this. I had no luggage to check in and collect on arrival. When i got to my seat there was nowhere to put my bag in the overhead locker, it was closed, this was a problem, i was trying to find a solution, other passengers were getting frustrated behind me, the air hostess inquired if there was anything of value in the bag because it was going to be put in the hold and i would have to collect it, i said there was and that that could not be done. I explained that i needed to get off the plane quickly and that i had specifically booked a seat at the front for this reason and that i had no luggage to collect. She took my bag halfway down the plane and put it in a locker nowhere near me and snidely said you will have to wait anyway, which i did, the plane was almost empty by the time i got to get my bag. I noticed that there was still a bag in the overhead locker by my seat, and was very upset to discover that it was a crew members bag! This is totally unacceptable in my opinion. i was late for a meeting.
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . I have enquired with the cabin crew managers and I have been advised that the crew members may place their overnight bags within the overhead stowage between 2 or 3 if they work in the front of the aircraft, or within the second and third last stowage if they work at the back.
Kindly also note that overhead stowage space exactly above ones seat is not guaranteed and not reserved only for passengers seated underneath the said stowage and in case of storage space not available above ones seat, bags may be placed in other available overhead stowages with that being said , I do apologise for the manner in which the staff member had addressed you . It certainly is unacceptable and you can be assured this will be taken up with the Crew Managers .
Thank you for your feedback.
We hope to welcome you onboard one of our flights soon.
Kind Regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . I have enquired with the cabin crew managers and I have been advised that the crew members may place their overnight bags within the overhead stowage between 2 or 3 if they work in the front of the aircraft, or within the second and third last stowage if they work at the back.
Kindly also note that overhead stowage space exactly above ones seat is not guaranteed and not reserved only for passengers seated underneath the said stowage and in case of storage space not available above ones seat, bags may be placed in other available overhead stowages with that being said , I do apologise for the manner in which the staff member had addressed you . It certainly is unacceptable and you can be assured this will be taken up with the Crew Managers .
Thank you for your feedback.
We hope to welcome you onboard one of our flights soon.
Kind Regards
Fazila Khan
Customer Relations