Comair or Kulula

I sent an email on behalf of my Fiancè who had purchased a return flight from JHB-CPT for 27/03/2020.

As you know he could not take take that flight due to Covid and lockdown.

My Fiancè has called and emailed numerous times and has either no response or no one who could assist him! Which in no way shows any sort of interest customer care whatsoever. The last email that he had sent was in May 2021 He is looking to get a full refund NOT credit!! He's money back to him!!!

I think it is totally ridiculous in the mere fact that He booked AND paid for this... were NOT ABLE to use it due to Lockdown and zero cares were given to let us/ him know what the further options are for us in regards to the flight or the money we spent in vain!! They were VERY FAST to take our money, but SLOW to refund OUR MONEY?!!! Absolutely unprofessional!!

The Reference number for the flight is HBRAFY.

We would appreciate you either replying with a solution to mail me at *** call me at *** or by calling him at ***.

Why travel Kulula when they dont care about their customers?!!!

Thank you.