1 reviews | Active since Apr 2014
Claims site is secure when it is infact not!!!
This is regards to a previous complaint:<br> http://hellopeter.com/kulula-com/complaints/unauthorised-r5-00-deduction-*****-***<br> <br> According to the response I received:<br> \how do you know that our site is secure?<br> oYou will see that our web address [URL Removed] has the prefix 'https://' This means that the page viewed and information entered onto our site is secure.<br> oYou'll also see a little lock kulula is a secure site at the top or bottom of your browser window - this indicates that the site is secure and has the highest level security certificate to prove it."<br> <br> This is not true! I came here to possibly change my complaint to a compliment but then I thought let me go check out your claims:<br> o When going to [URL Removed] it actually is [URL Removed] (not secure) and when you enter [URL Removed] it just redirects back to [URL Removed] (once again"
Thanks for taking the time to get in touch with us.
Although the landing page is not secure, as it is not required. The moment one selects a destination and goes on to the select flights page and from there on, any subsequent pages thereafter are secured as indicated by the lock at the top or bottom of the page.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us.
Although the landing page is not secure, as it is not required. The moment one selects a destination and goes on to the select flights page and from there on, any subsequent pages thereafter are secured as indicated by the lock at the top or bottom of the page.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations