Claim Discrepency - Lost Items - Kulula.com Flight MN 805 - Mr Onga Magingxa

<p>My name is Onga Ludumo Magingxa, ID ********** 471086.</p> <p> </p> <p>I checked in my bag on the 23/03/2017 on Kulula.com flight MN 805 from O.R Tambo Airport to East London Airport.</p> <p> </p> <p>Upon my arrival at home I noticed that two items were missing from my bag.</p> <p> </p> <p>The items are:</p> <p>1) A pair of brown leather half boot converse all star takkies size 8.5, valued at R1500.00</p> <p>2) A 100ml bottle of versace dylan blue cologne, valued at R1300.00</p> <p> </p> <p>The total value for the lost items is R2800.00</p> <p> </p> <p>I reported the loss to kulula.com and I was advised to open a case at the police state and submit baggage claim documents with the police case on them. The police case number is 187/3/2017 and the claim Ref No is ELS MN 10272.</p> <p> </p> <p>A few weeeks later I received an email stating that my claim has been finalized and that I will receive a total amount of R590.00 settlement for my lost items because they settle bagagge claims on the basis of weight not value and that I should claim the remaining amount from my travel or personal insurance.</p> <p> </p> <p>I rep**** to the email stating that the value for my items is R2800 which is the payment I'm expecting and that I do not have personal or travel insurance that covers these items.</p> <p> </p> <p>Not only was I inconvenienced by an almost 3 hour delay on this flight but very valuable items were ****** from my luggage which I entrusted to kulula.com.</p> <p> </p> <p>This is totally unacceptable.</p> <p> </p> <p>I asked that they please review the claim and make payment of the value of my items, which were both practically brand new.</p> <p> </p> <p>I was communicating with Annemie Laurens who is an airport claims co-odinator. She kept on giving me the same response and she said there was nothing she could assist me with any further.</p> <p> </p> <p>I then asked her to give me details of a person that can be able to assist me because I am not willing to accept the response that I can only be paid an amount less than half the value of my items.</p> <p> </p> <p>She then said the next step is to forward the matter to their legal department, and she did so.</p> <p> </p> <p>I received an email from Kathleen Ireland (legal advisor) which basically was giving me the same unacceptable response.</p> <p> </p> <p>This has been a stressful and draining process for me especially after I have suffered a loss of such valuable items.</p> <p> </p> <p>I am still requesting that my claim be reviewed and a total amount of R2800.00, which is the value of my items, be paid to me.</p> <p> </p> <p>My bank details are below:</p> <p>Bank - Absa</p> <p>Account - Cheque</p> <p>Account Number - ********** 942</p> <p>Branch - 632005</p> <p> </p> <p>Regards</p> <p>Mr Onga Magingxa</p> <p> ********** </p> <p> </p> <p> </p> <p> </p> <p> </p>