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Colleen C
1 reviews | Active since Jun 2015
08 Jun 2015, 09:26
Changing Flights
I booked a flight for business on Kulula to depart from Lanseria at 11.20, had to be in Durban the latest 13.30. I got an sms from them stating the flight had been cancelled and they very kindly accommodated me on the 13.40 flight. How is this accommodating me? When I called the call centre, all they could say was the flight has been cancelled and you can fly a day earlier, a day later or at 06.15 in the morning. This after I clearly stated to them I was unable to get to the airport at 06.15 as I was out of town, and that my appointment was for 13.30 which by the way is earlier than I was even flying. Thanks Kulula will try never to fly with you again.
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Replies (1)Kulula.com's replyOfficial
08 Jun 2015, 10:27Hello Clln Cleary,
Thank you for your post.
An agent from kulula.com will be in contact with you.
Regards.
David
Thank you for your post.
An agent from kulula.com will be in contact with you.
Regards.
David
Kulula.com's reply08 Jun 2015, 10:27
Official
Hello Clln Cleary,
Thank you for your post.
An agent from kulula.com will be in contact with you.
Regards.
David
Thank you for your post.
An agent from kulula.com will be in contact with you.
Regards.
David
