MS
Maruthi S
1 reviews | Active since Jun 2013
09 Jun 2016, 15:23
Change PIN
<p>Hi Guys</p> <p>unfortunately i have forgot my KULULA credi card pin and i have been phoneing call centre since 2 weeks to change it.</p> <p><strong>no call centre agent</strong> can help me. Every time they say you will be contacted with in 24 Hrs and nothing happening. Ihave logged on site even for call me back and <strong>no response</strong>.</p> <p>Firstly ,Its been terreible <strong>not to have online pin change facility</strong> and secondly <strong>no response from support</strong>. Ican't use my card but they <strong>CHARGING </strong>me monthly fee everymonth. <strong>Terrible</strong> help!!!!</p> <p> </p>
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Kulula.com's replyOfficial
10 Jun 2016, 10:05Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns has been escalated through to the relevant banking institution credit card division who are in charge of the kulula.com credit card.
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply10 Jun 2016, 10:05
Official
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns has been escalated through to the relevant banking institution credit card division who are in charge of the kulula.com credit card.
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Fazila Khan
Customer Relations
Best regards,