Carmen Pieters of Kulula goes above and beyond customer care

Carmen Pieters from Kulula's King Shaka International Airport desk went above and beyond customer care and service. I was taking a domestic flight to Jhb and then catching a Fastjet flight to Harare and had a very short period of time in Jhb. Fastjet has no online check-in facility and their offices only opened after I would be on the kulula flight to Jhb. Carmen called the called them when I was on the flight to Jhb and constantly updated me on what she had found out and who she had spoken to so that I could make my transition in Jhb as quick and efficient as possible.

She really is a feather in Kulula's cap as she could have done nothing to help as the issue was more with Fastjet than Kulula.

I am super impressed.