WM
Wendy M

1 reviews | Active since Jan 2011

23 Mar 2015, 11:00

Cant change passenger details

Good day,<br> <br> I made a booking and my husband made another booking for the same day for me and my daughter. So now I had to change my Kulula booking for a later date but now on that date I will only be travelling alone not with my daughter and according to the call center agent I cannot make a passenger change or use her ticket for my returning flight? What will happen now as I will be travelling alone on that date? will that seat be given to someone else but I paid for it?<br> <br>

0
Replies (1)
Kulula.com
Kulula.com's reply23 Mar 2015, 11:51
Official
Hello safari07,

Thank you for your post .

Apologies for the hassles experienced . I have in the interim requested a supervisor from our contact center to call you to assist where possible .

Regards

Fazila Khan
Customer Relations