JP
Justin P
1 reviews | Active since Aug 2011
14 Jul 2015, 08:41
Cannot checkin online
So the website says it has an error just after I login. And the mobile app refuses to book me a seat. The call center agent just says to check in at the airport where I'm sure I'll be right at the back of the plane. Not a huge problem but its not rocket science to be able to create an online check in system... or at least have a proper remedy when errors do occur.<br> Not impressed
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Kulula.com's replyOfficial
14 Jul 2015, 08:58Hello justindp,
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble with booking online. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us at *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble with booking online. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us at *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Best regards,
Kulula.com's reply14 Jul 2015, 08:58
Official
Hello justindp,
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble with booking online. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us at *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
I am concerned to learn that you had trouble with booking online. We would like to recommend that you get in touch with us if this should happen again. A screenshot emailed to us at *** would be ideal to forward to our systems support team to investigate and resolve the problem.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Best regards,