Cannot Check-In online if prebooked seat

I tried checking in online for a flight tomorrow and print a boarding pass only to get an error on the website telling me to call the call centre. On calling the call centre, the first agent I spoke to put the phone down. When I called again, I got hold of an agent (Joy) who informed me that if a person has a prebooked seat they cannot check in online because the online check in and change seat code was linked and thus check in could not be done. I explained that we had been doing this the whole of last year and she indicated that it was impossible because \it has always been this way". I then asked to speak to a supervisor and got hold of Zandile - who said the system changed in October last year which was again not true because our family used the system in November and it allowed us to check in.<br> <br> I was then told that we now had to go and stand in the queue at the airport to receive our boarding passes even if we only had hand luggage. This is really taking a step backwards in terms of customer service from Kulula. Please could somebody contact me in this regards."""