VS
Villy S
1 reviews | Active since Jul 2014
27 Jul 2015, 16:00
Cannot check in for return flight same day on-line
Booked a return flight from Lanseria to King Shaka for Sunday 26 July. Depart at 10h30am, return 18h30pm same day. Can only check in, book seat and print boarding pass for the departure flight. No access to check-in, book seat and print boarding pass for return flight. Called call centre. Said they removed this option as you only allowed to check-in for return flight only after you have utilised the ticket for the departure flight. Said that these were the new rules.<br> <br> This sucks for the following reasons:<br> 1. Khulula promotes their brand as being \convenience"for their customers. How convenient is this for me to take my flight"
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Replies (1)Kulula.com's replyOfficial
28 Jul 2015, 11:39Hello Villy Sukhdeo,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I have requested further information from our Business Support team in this regard, and as soon as i have the necessary supporting information, I will be in contact with you . At the moment , I cannot conclude that it was a system error or a staff error . I will certainly contact you offline in this regard and provide a satisfactory response .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I have requested further information from our Business Support team in this regard, and as soon as i have the necessary supporting information, I will be in contact with you . At the moment , I cannot conclude that it was a system error or a staff error . I will certainly contact you offline in this regard and provide a satisfactory response .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply28 Jul 2015, 11:39
Official
Hello Villy Sukhdeo,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I have requested further information from our Business Support team in this regard, and as soon as i have the necessary supporting information, I will be in contact with you . At the moment , I cannot conclude that it was a system error or a staff error . I will certainly contact you offline in this regard and provide a satisfactory response .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I have requested further information from our Business Support team in this regard, and as soon as i have the necessary supporting information, I will be in contact with you . At the moment , I cannot conclude that it was a system error or a staff error . I will certainly contact you offline in this regard and provide a satisfactory response .
Bye for now .
Fazila Khan
Customer Relations
