IB
Irene B

1 reviews | Active since Mar 2013

21 Jun 2015, 22:42

Cancelling flight flights with no notice

Kulula advertise 20h00 flights, and cancels with no notice despite having mobile numbers. I've had 2 Wednesday flights in 2 months booked for 20h00 and when receiving flight confirmation 3 days prior I notice that the time is changed with no notice to 17.10. No message has been received. It looks as though Kulula are advertising late flights but are Cancelling. <br> It is not possible to fly this early. There are no other later flights on Kulula or British Airways for the later slots. This is unacceptable.

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Replies (1)
Kulula.com
Kulula.com's reply22 Jun 2015, 09:22
Official
Hello Ireneunhappy,

Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had whilst using our services.

I requested our call centre supervisor to contact you directly and advice on your concerns.

Kind regards,
Thuli
Customer Relations