Cancellef Flights - Zero Communication

Good day.

Today I had a flight cancelled. Which is not unusual - not actually that bad.

The bad part comes in when you consider that I was only told on booking in, at the departure airport that this was the case. It was not a spur of the moment cancelation. It was done sometime during the day.

I have received zero communication from Kulula, discovery Vitality, Comair... Absolutely nothing. Not an Sms. Not an email as there should be. Not a phone call. It is absolutely pathetic. A company, as big as this could not send out a single communication to allow client (some clients for many years) that a flight was cancelled.

What a complete and utter waste of time. Its honestly pathetic. Its a flight, not a slight inconvenience. There is alot of preparation and admin and organizing of transport etc which goes into traveling. Which, I as the client am needed to do - however you as an entire company cannot get a single bit of communication right for something as major as a cancelled flight? During Covid - where the risk is even greater for wasyed time and effort. Pathetic.

It was not a slight issue. It was numerous people who did not get notified. I would say about 10 in the time I waited at Kulula check in. Again - absolutely poor.

I always swore by Kulula. I have had some irritations with the flights in the past, small issues ones that can be overlooked. This however cannot be. Maybe my business will be suited elsewhere.

The original flight was MN114. From Cape Town to Johannesburg at 17:45.

Sincerely, A very upset client. Camoren Moller