1 reviews | Active since Nov 2010
Cancelled flight without informing me
Good day<br> <br> I purchased a flight on MN0614 to Durban with a return to OR Tambo for the 15 and 19 respectively. I was late for the initial flight to Durban and spoke to staff at kalula staff at ticket sales, I was informed that there was no later flight to Durban. I then informed them that I had to get to Durban on the day therefore I would have to purchase a ticket with another airline however I was still planning to use the the return ticket. I was told that it would be fine to do so. On the day of my return i was informed that my ticket had been cancelled and that i would have to buy a new ticket. The staff at king shaka international informed me that the staff at OR Tambo claimed to have informed me that my ticket would be cancelled and that I was told to return to them which was not the case. The last flight from OR Tambo was with SAA at 20:50, leaving more than enough time to resolve any confusion if needed however I was not asked to return. The flight cost me an additional R 1 600.<br> Such terrible service from Kulula staff to not inform me abt the change & being charged so much.<br> <br> Pls call me to discuss a refund for the return flight.<br> T Baroon<br> ***<br> [Email Removed]
Thank you for your post.
An airline representative will be in contact with you.
Regards.
David
Best regards,
Thank you for your post.
An airline representative will be in contact with you.
Regards.
David
Best regards,
