DH
Dino H
1 reviews | Active since Feb 2015
17 Feb 2015, 09:15
Cancellation of Return Flight
I had a flight booked on Friday 14 10 pm ( 13th of February) from Lanseria to DBN.I missed my flight on Friday at 14 10pm.I then re-booked a new flight on for Saturday morning 10 20am from Lanseria to DBN. I had a return flight booked back on Monday which was originally booked with my Fridays booking. When I I arrived at the airport in DBN on Monday, I was told that I had to buy a new ticket as my return ticket was automatically cancelled. No one explained this to me. My company and myself always use kulula and we will now rather use Mango Airlines. Your staff was really unhelpful and even charged me a higher fee than the your price on the website.I will not fly kulula again.
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Kulula.com's replyOfficial
17 Feb 2015, 11:27Hello dinoharriduth,
Thanks for taking the time to get in touch with us. I am sorry to hear about the problems encountered regarding a missed flight.
When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Missing your flight also means your return flight and any onward flights become automatically cancelled. Customers need to call the call centre on *** in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The call centre need to be contacted before your first flight or return flight is cancelled. In the case that you do miss your flight, the staff will assist by placing you on the next flight, but you will have to pay the difference in fares if you within 30min grace period.
We will be in touch with you directly for more information and further investigations.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am sorry to hear about the problems encountered regarding a missed flight.
When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Missing your flight also means your return flight and any onward flights become automatically cancelled. Customers need to call the call centre on *** in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The call centre need to be contacted before your first flight or return flight is cancelled. In the case that you do miss your flight, the staff will assist by placing you on the next flight, but you will have to pay the difference in fares if you within 30min grace period.
We will be in touch with you directly for more information and further investigations.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply17 Feb 2015, 11:27
Official
Hello dinoharriduth,
Thanks for taking the time to get in touch with us. I am sorry to hear about the problems encountered regarding a missed flight.
When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Missing your flight also means your return flight and any onward flights become automatically cancelled. Customers need to call the call centre on *** in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The call centre need to be contacted before your first flight or return flight is cancelled. In the case that you do miss your flight, the staff will assist by placing you on the next flight, but you will have to pay the difference in fares if you within 30min grace period.
We will be in touch with you directly for more information and further investigations.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am sorry to hear about the problems encountered regarding a missed flight.
When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Missing your flight also means your return flight and any onward flights become automatically cancelled. Customers need to call the call centre on *** in at least 2hrs before the scheduled time of departure in order to cancel the booking and change the flight to another time or day.
The call centre need to be contacted before your first flight or return flight is cancelled. In the case that you do miss your flight, the staff will assist by placing you on the next flight, but you will have to pay the difference in fares if you within 30min grace period.
We will be in touch with you directly for more information and further investigations.
Kind regards,
Thuli
Customer Relations