ZN
Ziyanda N
1 reviews | Active since Nov 2015
06 Nov 2015, 16:43
Cancellation of booked flights due to fees must fa
I booked flights to attend UCT graduation in December 14th.Due to fees must fall national strike the graduation have been moved to June 2016.I phoned Kulula to cancel the flight as I will not be having a reason to fly to CT.They told me the tickets are non refundable which I think it's ridiculous as the reason for cancellation was the national strike.I was hoping the tickets can be cancelled and we pay cancellation fee.I am annoyed because the airlines should know the dilemma that is faced by people who were attending graduations and could not because of the fees must fall strike.They meet us halfway at least
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Kulula.com's replyOfficial
09 Nov 2015, 13:16Hello Nomziya0,
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply09 Nov 2015, 13:16
Official
Hello Nomziya0,
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking. For more info you can go to kulula.com under terms and conditions. We only refund due to hospitalisation and death (Proof must be supp****)
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations