Call Center Waiting Times

I was looking to call and change the return date of an international flight to an earlier date. A flight which I've booked through Vitality. Around 9:45 am on Saturday 27 February I've decided to phone the Kulula number 0861(kulula) or 0 ********** 52 indicated on my booking for assistance. The operator told me that is the wrong number for vitality bookings to start of with. I've asked him to give me the direct number to call before he would transfer me to ********** 490, which is a Comair number. I stayed on the line for 24:43 minutes listening to their bull**** automated message explaining that they "value" my call and that it's "important" to them and that an operator will be with me "shortly". Blatantly lying as after 24+ minutes I haven't spoken to any operator and wasted 24 minutes on my mobile phone account. Sad to see how non-existent their service is which they "pride" themselves on. And then effectively passing the bill for their inefficiencies onto the costumers through lost minutes on their phone bills and contract. Frankly speaking this doesn't come close to any form of customer service, it's a *******.