Bul**** into buying a second ticket when I already had ownership of the same ticket.

I purchased a kulula ticket through Travelstart and they took my money and sent me a confirmation email. When I tried to check in at kulula they denied that I purchased a ticket and forced me to buy a new one in order to be on the flight I already booked and paid for at more than triple the original price I paid.

The service at the airport was cold and rude: I felt bul****, not assisted. The thing that bothers me the most is when I asked why they didn't receive the money I paid for my ticket, they blamed my bank for paying it late. I showed them that this was not the case on my bank statements. Even though they knew it was booked through travelstart, not once did they blame Travelstart for not receiving the funds.

Travelstart in turn knew about the problems with kulula and did not communicate anything to me about it. Is kulula and travelstart working cahoots to bully vulnerable people out of their Cash?

Kulula still does not accept any responsibility even though their name is clearly written all over my confirmed flight information.