HC
Hanna C
1 reviews | Active since Nov 2015
14 Nov 2015, 18:00
Broken Suitcase
On our flight from O T Tambo one of our suitcases was broken into - they don't cut the lock - THEY RIP IT OUT - with the result that you can never use the suitcase again!! This happened twice in the last 2 months and everytime on the flight down to George...
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Kulula.com's replyOfficial
16 Nov 2015, 11:02Hello HannaC,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I forwarded your details to our baggage enquiries in George airport, and they will contact you as soon as possible.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I forwarded your details to our baggage enquiries in George airport, and they will contact you as soon as possible.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply16 Nov 2015, 11:02
Official
Hello HannaC,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I forwarded your details to our baggage enquiries in George airport, and they will contact you as soon as possible.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I forwarded your details to our baggage enquiries in George airport, and they will contact you as soon as possible.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,