borderline false advertising & theft

<p>when buying a ticket, Kulula state you can change flights up to 2-hours in advance of a flight. sadly, that's not true in the REAL world. </p> <p>in the real world, for a 7am Monday morning flight, if you get sick at 7pm the night before, you then go online to try change the flight. online, they say you can only change flights online up to 24 hours before, so you need to phone the call centre. you phone the call centre and it closed at 7pm, 15 minutes ago. so now, you can't change your flight. you lose your flight (without refund) . even though you wanted to change it 12 hours in advance, despite the advertising, Kulula give you no possible way to actually do it in the real world. so in the real world, they deny you the right they promised you when you bought the ticket.</p> <p>that's not even the worst part. the worst part is they ALSO cancel (without refund) your return flight. If you book (and pay for) another one-way flight to your destination, you no longer have a return flight. because you missed your outbound leg due to above scenario, they CANCEL (without refund) your return leg too. so now you ALSO have to pay for a new return leg. </p> <p>call centres completely unhelpful in trying to resolve this issue. </p> <p>This is completely *********, since they tell you you can to change flights up to 2 hours before when you book tickets. </p>