LE
Lorna E
1 reviews | Active since Sept 2014
03 Mar 2016, 16:32
Booking , vitality member
Good day, i've been trying to make a booking for my daughter, who is a vitality member, but don't get further as \ search for flights\". I went to the KULULA office at George Airport today. They phoned their call centre and the lady said i should use Internet Explorer which i tried but still no respond. I agree with the previous complainant it is because they want you to give up and book the flight without VITALITY DISCOUNT. There s only 4 places left for the flight from Jhb to George on 23/3/2016 at 14:35. What do i still have to do to assure that i get a seat ?<br> I will also report this to DISCOVERY !!"
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Replies (1)Kulula.com's replyOfficial
03 Mar 2016, 16:51Hello lengelbrecht,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had whilst using our services.
I requested our call centre supervisor to contact you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had whilst using our services.
I requested our call centre supervisor to contact you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply03 Mar 2016, 16:51
Official
Hello lengelbrecht,
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had whilst using our services.
I requested our call centre supervisor to contact you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us. I am terribly sorry for the experience you had whilst using our services.
I requested our call centre supervisor to contact you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
