Booking reference: MRGDLC

I bought a ticket for my girlfriend from Johannesburg to Cape town. My girlfriend's mom was admitted in hospital few days prior flight and I informed Kulula call centre who advised me on which documents I need to submit for a refund. A letter from the hospital doctor was submitted on 22 December 2014 and hospital admission form on 23 December 2014. I was informed the refund will be made within 6 weeks. On 3 March 2015 I made first enquiry on status of the refund. Follow-ups on the following dates were ignored:30 March,16 April,5 May. On 19 June 2015 I lodged a formal complaint to following e-mail addresses: [Email Removed] [Email Removed] Complaint referred to same consultant, no feedback again. On 26 July 2015 I complained again and requested senior person to deal with matter. Received response from supervisor who will investigate, resolve and provide feedback. On 17 July I enquired again. Supervisor requested original mails send in December 2014. She indicated it will be fast tracked and will provide feedback on 21 July 2015. I requested various feedback which is ignored. I got mails, wonder what excuse they will come up with. Be aware of Kulula ****.