BOOKING REF: WCMGLY - *****GELENT! STEELING THEIR VALUED CUSTOMERS MONEY AND DON'T WANT TO ASSIST!

*****GELENT! STEELING THEIR VALUED CUSTOMERS MONEY AND DON'T WANT TO ASSIST! I've booked a return flight for me and my son for this coming Friday, the 1st of February 2019 to fly from Lanseria to King Shaka and return on Sunday the 3rd of February 2019 to Lanseria. We can't go anymore because of a family crisis that was totally unexpected. Firstly I called Kulula this morning, the 29th of January 2019 and explained my situation and asked if they can please refund me because I need to cancel the flights and don't know when I can go again, so there is no way that I can change the flights dates, they told me it depends what kind of booking I have and they checked and because of the fact that I have a standard booking I can't get a refund and then I phoned again this afternoon to ask if two other people can go in me and my son's place, same flights, same time everything, nothing change, accept for 2 people in our place, a name change, that is all! I just want to change the tickets to their names, they told me NO it's our terms and policies! I asked to speak to the manager and the person just put me on hold and nothing happened. Now is the question, why not???? It's *****! They are *****ing our money! We are not going to fly anymore, my seats will be open for someone else to book and then they make double my fee if not more because it's closer to the weekend, the flight fairs change everyday! It's Ridiculous! The amount I will loose now is R2494.94, so what, they give a ****!