Booking Pending while payment has gone through - REF JPUTNT

On the 6th of September, I purchased a ticket online for 3 passengers and made payment via the SID option. To this day I have not received any reference for my ticket. Last week I have been in constant communication with *** who has also decided to ignore my emails. I am so disgusted by the terrible service that am getting from the airline. I have sent proof of payment, I have checked with my bank the funds have been paid. I am spending money on airtime and still no service. I spent more that 100 on airtime this morning only to be told that the payment department is not in and they will still check the status of my flight. What is it that I need to do for my booking to be confirmed, Kulula doesn't care about their clients and no one has the decency to call back/ email / even update that is how terrible they are. This is very frustrating because you call the company its either they don't answer or you spend more than 20 mins on hold, you really don't care about your customers.