MD
Marc D
1 reviews | Active since Feb 2010
03 Jul 2015, 08:13
Booking online with vitality very misleading!
Hi Kulula,<br> <br> Your website booking for flights is very misleading!<br> I thought when I book via vitality I should get the relevant discount?<br> Instead it say 'VITALITY CONTRIBUTION'???<br> When I come to pay via credit card on the last page, it said: R9949.40 TOTAL.<br> When the confirmation email comes thru......I end up paying: R11906.20!!!<br> <br> This is very misleading and unacceptable!!!!!<br> <br> So now I am R1956.80 over my budget!!!!<br> <br> I could have got flight tickets a lot cheaper!!!!!<br>
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Replies (1)Kulula.com's replyOfficial
03 Jul 2015, 09:38Hello MARCF1,
Thank you for taking the time to contact us .
I have in the interim escalated your concerns to the contact center supervisor and requested that you be contacted and advised accordingly .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I have in the interim escalated your concerns to the contact center supervisor and requested that you be contacted and advised accordingly .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply03 Jul 2015, 09:38
Official
Hello MARCF1,
Thank you for taking the time to contact us .
I have in the interim escalated your concerns to the contact center supervisor and requested that you be contacted and advised accordingly .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I have in the interim escalated your concerns to the contact center supervisor and requested that you be contacted and advised accordingly .
Bye for now .
Fazila Khan
Customer Relations
