Booking - code: IIOTSF and AUJNID

<p>I made a booking for 9 of my family members from OR Tambo to Cape Town, after the booking i noticed that two of the members the names that they are using are not on their ID's so i called the airport to amend and i was told name changing is not allowed and there is nothing they can do i have to rebook the flight with what money? so this means forfeiting all the bookings one has made for the entire trip. The "we cannot help you mam its policy we cannot change names" policy is processes written by a human being if i made a booking and made an error why cant i correct the error?? i paid for the ticket i have proof. There is nothing we can do statement infurates me more because the very 2 members the other 1 was able to board despite the name being incorrect and not the other couldnt . nevertheless a booking was made for the second time captured incorrectly by the agent so that's acceptable the very people telling me about policy they break policy and amend themselves. In these economic times R 1800 down the drain and there is absolutely nothing Kulula can help with! i just want my fool refund!</p>