Booking Changes

Good Morning.<br> <br> When making a booking change it is for free when it is done on the website but the website doesn't allow you to make booking changes. I had to make two changes the past to days and every time i got the error message that the flight i am choosing conflicts with my existing booking and that i have to choose another flight or i must phone the call center. Even after changing the flight it still gave me the same error message. <br> <br> I phoned the call center and they informed me it might be my internet browser. I changed my browser from Google Chrome to Internet Explorer and to Firefox and on all three browsers it gave me the same error message.<br> <br> I was then forced to make my booking changes through the call center because the website doesn't allow me to do it. The charge per change was R342, totaling R682 for the two changes.<br> <br> It seems like Kulula is forcing customers to make their booking changes through the call center so that they can charge the extra R342 per change because at no stage during my calls to the call center was I informed that there was a problem on the website and they are trying to resolve the problem.