Bianca in the call centre doesn't know what she's doing.

Bianca from the call centre is rude and useless. She has a bad attitude and she doesn't know what she's talking about even after working there for 10 years.

She said my mom's flight doesn't have extra leg room seats, even after she already paid for these seats. Bianca then changed the seats to exit row seats. Which is not what my mom paid for.

We then called again and spoke to Anda. Anda confirmed that there is in fact extra leg room seats available. However, the seats my mom originally booked was now taken.

They refused to refund her.

Terrible service. I will never use Kulula again. Bianca needs to be trained on her way to speak to people. She is very disrespectful. Please listen to the recording and hear for yourself. Very unprofessional.