CO
Colin O

1 reviews | Active since May 2015

13 May 2015, 20:04

BEWARE! Website double booking / billing

The Kulula website booking system is clearly flawed if you use the credit card payment facility.<br> When you eventually get to the payment page, there is no highlighted or confirmation button...when you tick the terms and conditions block and proceed it actually is completing the payment. There is only a message in small print that reads \Once payment is confirmed you will receive an email to confirm booking"...it doesn't say \""Payment confirmed\"" or anything definite. I then created a profile thinking it was necessary to complete payment"

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Replies (1)
Kulula.com
Kulula.com's reply14 May 2015, 08:26
Official
Hello ColinOshie,

Thank you for your post.

A kulula.com Team Leader will be in contact with you.

Regards.

David