Baggage Abuse

Just getting stranger:<br> <br> Except for Kulula staff phoning me @ 7 & 8 PM and on Sunday morning 10AM to instruct me to make a case against ACSA for my loss nothing has happened!<br> <br> Original complaint:<br> <br> Kulula/Comair broke my baggage. The luggage in question is a Coleman Cooler on wheels worth R1599. The item is built to withstand an enormous amount of punishment yet the staff managed to break one of the Wheels clean off!<br> <br> Apparently my luggage was a non-standard item and only limited cover is granted.<br> <br> Kulula is willing to assist me with the following conditions:<br> <br> I must get the item to them @ Cape Town International. (This after I tried to resolve immediately after the flight!)<br> I must collect the item once repaired from Cape Town international<br> I will be responsible for the repair cost!!!<br> <br> Is it just me or does this not make any sense. Where is the assistance in this?<br> <br> One understand that luggage will take a beating when flying but surely that does not give them the right to handle our goods the way mine was handled!<br>