Bag Broken Into & Poor Customer Service

I’m extremely disappointed with the customer service offered by Kulula, or lack there of. Whilst flying from OR Thambo to Cape Town International my bag was broken into and my belongings ravaged through. I contacted Kulula regarding the matter. As my bag was damaged I asked them to advise when my bag will be collected and repaired, only to be informed that I need to take my bag to their office for the damage to be assessed. I had already supp**** photos depicting the damage made to my bag however they insisted on seeing the bag. I agreed to this however I asked for my bag to be collected as I do not have time to go to the airport to drop my bag off. I was informed that this will not be possible and if they arrange for a courier to collect it then I will need to pay for this service. Are you serious? Kululas employees broke into my bag due to Kululas negligence and now I need to go out of my way to have my bag repaired. This is completely unacceptable service. I advise Anyone considering to fly Kulula to reconsider their choice because when your luggage is broken into it becomes your responsibility to have it repaired. This is completely unacceptable!