Bad services / attitude from Kulua.co

I made a flight booking on Kulula.com for the 19 off December 2021, from Capetown to Lanseria. My wife broke hear ankle on the 14 off December 2021. I send a e-mail on the 15 December 2021 to ***, and the message on the phone was that I will get a response from Kulula.com in 24 hours. In this e-mail I explain the reason why I cannot fly to Lanseria, and that that booking must be postpone for a later date. I have not received any response from kulula.com, even now 7 weeks later. I also phone kulula.com and I spoke to a lady by the name Abongile and I explain my problem to hear. I also e-mail to her a document from the hospital, to proof that my wife was still in hospital. I therefore have to stay at home until my wife's ankle is well again. Even from Abongile I have not received any conformation of my request and what must I do to re-book this fight.

Such bade services or is it attitude I would like Kulu.com to refund me.

I will not fly kulula.com. any more