BAD SERVICE - NO FEEDBACK

LAST YEAR A BOOKED TICKETS FROM JHB TO NATAL AND I WAS TOLD TO ACCEPT A VOUCHER AS THE AIRLINE WAS UNDER DEBT MANAGEMENT.

THIS IS MONEY I SAVED WITH MY LITTLE BOY, SO WE CAN GO ON HOLIDAY. I COULD HAVE HAD THAT MONEY BACK, BUT NO - I JUST HAD TO ACCEPT A VOUCHER.

I HAD THE MONEY PLACED IN MY TRAVEL ACCOUNT AFTER WAITING FOR MONTHS FOR IT.

LAST WEEK I BOOKED A TICKET WITH A LADY FROM THE AIRLINE - I TOLD HER I WAS BATTLING TO BOOK IT WITH MY TRAVEL WALLET.

I TOLD HER THAT I NEEDED TO BOOK A TICKET WITH BRITISH AIRLINES AND FROM NATAL TO JHB. SHE TOLD ME THAT THEIR WERE NOT FLIGHTS AVAILABLE WITH THEM. I TOLD HER I CAN SEE THEM ON MY SIDE.

SHE TOLD ME SHE CAN HELP ME WITH KULULA, I THEN TOLD HER THE TIMES I SEE AND THE TIMES SHE SEEING ARE NOT THE SAME. WELL AFTER MUCH FRUSTRATION THE TICKETS ARE BOOKED.

MY HUSBAND DRIVES ALL THE WAY TO THE AIRPORT IN NATAL FOR THEM TO TELL HIM HE NEEDS TO PAY ANOTHER R2000+ IF HE WANTS ANOTHER FLIGHT. BECAUSE SHE HAD BOOKED HIM FROM JHB TO NATAL AND NOT NATAL TO JHB.

MY HUSBAND NEEDED TO GET TO A INTERVIEW AND I NEEDED TO GET HIM ON A FLIGHT. I PHONED AGAIN AND TOLD THE LADY I DONT HAVE ANY CHOICE BUT TO USE MY TRAVEL BANK.

I USED ALL MY MONEY LEFT IN MY TRAVEL BANK AND SHE ASSURED ME THAT THEY WOULD INVESTIGATE THE MATTER AND IT WILL BE RESOLVED ASAP AND THAT I WOULD BE REFUNDED THE MONEY.

NOW ALMOST A WEEK LATER I HAVE NOT HAD A PHONE CALL REGARDING ALL THE MONEY I HAVE LOST DUE TO AWFUL EXPERIENCE.

MY HUSBAND ALMOST DID NOT MAKE IT TO THE INTERVIEW, FINANCIALLY I AM NOT IN THE POSITION TO LOOSE MORE MONEY THANKS TO KULULA.

TODAY I CALLED AND NOW NO ONE KNOWS WHAT HAPPENED OR WHAT I AM TALKING ABOUT.

THAT'S JUST COMFORTABLE HEY KULULA??