BAD SERVICE - LANSERIA

My wife who is a wheel chair had to catch a flight to CAPE TOWN this morning. We were told that if we need assistance at the Airport then we need to be 1 1/2 hours before the flight at the check-in desk.<br> On arrival at the airport we couldn't find assistance so I went to the desk to ask for help.<br> I was told that the assistants only start working at 05h00 and that there is no-one that could help us. I then asked for a wheelchair and we were told that is locked away. I asked to see a manager or supervisor at which I was told that they also start at 05h00.<br> In the meantime we wanted to WRAP her luggage and found out that these staff also start working at 05h00.<br> The result was that my wife had to walk from the car to the building after all the above was telephonically confirmed with Kulula.<br> The Wrapping staff arrived at 05h15 and did not have any change for a R200.00 note. I paid with my credit card and was then over charged on top of this.<br> Eventually she was on board and landed in CAPE TOWN. to experience exactly the same bad service.<br> Nobody to assist her and no wheel chair. She waited in the aircraft for a half an hour and the people on the flight back to LANSERIA started board