MS
Malcolm S
1 reviews | Active since Oct 2013
11 Mar 2016, 23:19
Bad service: flight delayed by 3 hours 40 mins
Flight MN122 delayed by 3 hours and 40 mins, flight need to depart @ 22:00 but according to the \Notice board\" flight is delayed to 1:40 am Saturday morning. So we might arrive in JHB @ 4am."
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Kulula.com's replyOfficial
14 Mar 2016, 13:11Hello malcolm.s,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation.
It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation.
It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR
Kulula.com's reply14 Mar 2016, 13:11
Official
Hello malcolm.s,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation.
It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation.
It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR