Bad service at the bag section

I travelled with kulula.com from JHB to DBN over the weekend. When I arrived I noticed that on my big bag 1 wheel was missing and my small one was messed up. I told the guy in DBN he was no help at all. He said I must report it at the JHB airport. He didn’t even give us anything. There is so much negligence and there is no customer service. I just needed that guy to provide guidance. I saw how they were treating our bags, it was no shock that most bags were destroyed. The DBN Kulula staff in the bag section have no customer service, I was really disappointed with the service. I will take it up with the JHB branch and see if they will be any help. I always travel with Kulula and i still want to travel with them but they need to change the attitude and be more customer friendly.