1 reviews | Active since Oct 2014
Bad service and not keeping to flight times
<p>Im highly disappointed in the service and time keeping of kulula and feel its rather hypocritical of them to not allow one to check in if there are 5 minutes late but they can be more than an hour late with flight times and we are expected to understanad. no explanation no appologies are ever given. I took a flight on the 15th of July 2015 that was meant to leave at12:00 and land at 13:10 in Lanseria Flight MN530 we ladedmore than 45min late then expected time as a result i missed the firt half of a VERY important. On Sunday i was meant to board at 10:10 at Lanseria to Durban flight MN511 i arrived at the airport at 9:55 am and was told i could no longer check in as im meant to be there 30min before i was then advised i would have to pay a penalty and catch another fligh at 12:55pm on the 16th of July. if im am going to be charged as a client for being late my question to Kulula is what penaties do they pay when they dont keep time? as this needs to be a two way thing. i wated at the airport for abot2 and a half hours for my next flight which again was delayed by over 30 minutes. the flight take off time ended up being our boarding time. I am a business woman who is constantly travelling and the service that is being given by Kulula is unacceptable and rather upsetting and rufuse to be treated this way. i missed a flight and was charged when you miss time we just need to accept and continue with life? the reason one does not drive its due to convenience which ends up being useless if YOU DONT KEEP TIME.</p> <p> </p> <p> </p>
