nN
nomphelo N
1 reviews | Active since Oct 2009
21 Dec 2015, 21:53
Bad service and lack of communication
I was due to leave East London for Jozi at 6pm. In typical kulula style i get an sms saying flight delayed till 6:45pm.Fine nothing new(happens all the time with this airline). I get another sms saying flight delayed till 9:20pm. Then another that says 10pm. My friend back home suggests it might be from the bad weather in Jozi ok fine. I get to the airport at 9:20pm. Afta i collect the boardin pass only to be told (at the airport) now pushed till 10:30pm.now at 9:45pm another comes in saying delayed till 11pm. I do not understand why it is so difficult for this airline to communicate beyond saying 'sorry but delayed till...\ Why not communicate the reasons so people understand.people are upset and should be
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
22 Dec 2015, 09:17Hello nomphelo,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Unfortunately we are unable to compensate due to the delay being out of our control.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Unfortunately we are unable to compensate due to the delay being out of our control.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Kulula.com's reply22 Dec 2015, 09:17
Official
Hello nomphelo,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Unfortunately we are unable to compensate due to the delay being out of our control.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Unfortunately we are unable to compensate due to the delay being out of our control.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR