1 reviews | Active since Oct 2015
Bad service and cheating clients
I have a complaint regarding Kalula Airlines. <br> <br> In brief, i was booked on flight MN450 from Cape town to Lanseria. I arrived at the Kiosk to check in at 520 and there was a long que. At 5:26 I checked in and I could not finish the check in. I waited for about 5 minutes and then treid again, again unsuccessful. The flight was suppose to leave at 5:55 and when Iwas refered by one of the assistants, to counter 75, the gentlemen wanted to accompany me but went to check with his supervisor, N. At first she seemed unsure to let me go through and then after hesitating, she refered me to another counter where I spoke to G. Again G seemed unsure when I told her that I was refered to her but in the end, I was told to rebook. <br> <br> We could not come to an understanding and it was clear when G called her manager they are dealing with ticket sales and the ultimate aim is to sell another ticket to me. <br> <br> Despite all the explanations, I feel cheated and upset. It was simply a matter of using their discretion to let me through after being late (1 minute only - Due to circumstances), or to squeese money out of me for another ticket.
Thank you for your post.
In order to follow up on your experience this morning, I have forwarded your post to the Customer Service Manager and will respond via your personal email address.
Regards.
David
Thank you for your post.
In order to follow up on your experience this morning, I have forwarded your post to the Customer Service Manager and will respond via your personal email address.
Regards.
David
