Bad Service

Good Day

I sent through a request to cancel my booking on 14 May 2022.

I was told by the person dealing with it Portia Baxter that there would be no refund accordingly to the cancellation policy of the accommodation we booked at. I went to the accommodation website where it was indicated more than 22 days then you get back 100% refund.

I sent this to Portia who then asked my for my number and said speaking would be easier and explained that she spoke to her Manager who agreed and they would contact the accommodation contact person and escalate this.

Today we received confirmation of the cancellation where 100% of the money was forfeited. The booking is for 29 June 2022.

This is absolutely terrible and unacceptable behaviour and incompetence.

I want my money refunded as we comp**** with the required timeframes.