1 reviews | Active since Mar 2009
Bad service
I am very disgusted with Kulula. 3 days ago i bought a ticket for 4th of Jan next year from JHB to capetown. I fly Kulula because im a pensioner who cant afford the high prices. The people in Capetown phoned me yesterday and told me they made a mistake with the date and i am suppose to go down on the 20th of Jan 2016. I dont have a credit card and work with cash only. I phoned Kulula this morning to change it and they told me it is over R400 to change it and if i dont have a credit facility i must go to Or Tambo to change it there. The trouble im having noe. i can just as well throw away the ticket and cancel the trip,because i do not have money to throw around. Im working on a budget. All i can do now is to never fly kulula again in the future and go viral about the way kulula is treating people, like money making machines. Im also going to tell my friends and family that to cancel or change the dates cost the same as the ticket and it is not worthwile . Ive been flying kulula now for the last 2 years and if this is the way i am treated, then goodbye. .
Thank you for taking the time to share your concerns with us.
All our fares are subject to availability at the time of booking and not all fares are the same. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available.
The change fees vary as it depends on the specific fare booked. If that same fare is not available, the ticket will need to be upgraded to the next available fare, as is the case for your booking. As you do not have a credit card, the only other option is to go to your nearest airport and pay for the changes with cash. Please could you do so before the original flight departure to avoid forfeiting the booking.
Yours Sincerely,
Nazley - CR
Thank you for taking the time to share your concerns with us.
All our fares are subject to availability at the time of booking and not all fares are the same. In the event of changes, customers will be charged our standard admin fee as well as a possible upgrade fee if the same fare is not available.
The change fees vary as it depends on the specific fare booked. If that same fare is not available, the ticket will need to be upgraded to the next available fare, as is the case for your booking. As you do not have a credit card, the only other option is to go to your nearest airport and pay for the changes with cash. Please could you do so before the original flight departure to avoid forfeiting the booking.
Yours Sincerely,
Nazley - CR