Bad service!!!!

I booked a flight with Kulula.com and used SID payment method, which bombed out after the transaction had already gone through for my booking ref NYACWB . I phoned the bank to verify if the money did leave my account and they confirmed. The next morning i phoned Kulula and spoke to an Agent Natasha Van der Merwe, who advised that i should make another booking as online payments takes 72 hours to reflect. This was on Thursday morning 13 Sept 2018 and since i was scheduled to be in Johannesburg the same Saturday i re-booked another flight as per the advice given. Friday afternoon i get booking confirmation for which i was told would be cancelled and i would get a refund, I mailed kulula since then following up and asked them to cancel as i was told to book another flight. I was informed by Natasha to fill in a refund form and return back to Kulula, to date no one has responded or informed me as to when i will be getting my money back. lesson learnt, I will never fly with Kulula again, ridiculous service!!! As for Kulula, i still want my money bac****!