Bad Service

Kulula.com Team manager by the Name of Tasmin or whatever is so *********** and needs to undergo Customer Service training of some sort.

On the 27/04/2022 I changed my flights online at Kulula.com and I was charged R678 and funds were reserved on my account However, there was an issue with Kulula issuing new tickets. I then contacted them directly and the process was done via telephone by Liyabona and I was again charged. The Agent advised me that the funds would be reversed automatically by Kulula. And up to this day I have been calling them and I am being given the run around even after giving Tasmin(team manager) all the details they Requested including an Authorization code from my Bank. I have been calling them every 3rd to request feedback from Tasmin but nothing, I leave messages to agents to get Tasmin to contact me but I have never received a call from this lady. 32days later, I am told I need to fill a refund for and I don't understand how I am only told this today as the last conversation I had with Tasmin, she confirmed that the funds would take up to 72hrs to be reversed and this was on the 24/04/2022. My Bank is willing to reverse the funds but all they need is an email from Kulula giving them permission to release the funds to me but Tasmin refused to send that email as she said her department will reverse the money with 72hrs. It is so disappointing to receive this kind of service from someone who is in a leadership position. Her agents have given me better service than her. This lady has no care for Customers.