Bad service

Good day

Hope you are well.

Kindly assist with kulula query.

I made an error booking with the names. I called Portia and her manager, Bev advising of the issue and I'm told the names cannot be amended. I asked what is the risk in amending the name as I made an error and I saw today only as the attached confirmation was sent today only. If I got it before I was going to see and ask for amendment in time.

I need an email confirming that the attached was sent to me on time as Bev confirmed. We are travelling tomorrow and now I must be responsible for booking another flight and pay Cynthia whom I made an error fro. We are travelling tomorrow and she needs feedback.

Kindly contact me on ********** Nonhlanhla or contact Sebinah on ********** 831.

I need your assistance please. The check in desk can be advised of this when we get there. kindly confirm the risk and reasons as to why I cannot fix this as I never got the list names on time. Bev says I got it on the 11th and I only asked for it today and I go it at 2pm and that's when I realised.