Bad service

<p>On 09/06/2017 I was at King Shaka Airport to purchase 2 tickets to Johannesburg for me and my husband for 12/06/2017. I already had a ticket for myself and wanted it moved to 12/06/2017. when we got there only 2 agents or consultants were working and we were in the queue for more than 45 minutes. When we got served I explained to the lady and she processed my request after a very long time as she seemed new and kept asking for assistance from her colleague. I informed her to book us the same flight. She kept confirming this too. To my surprise I was told that my husband's ticket was invalid on the 12/06/2017. The lady had booked my husband for 09/06/2017. What I don't get is what is it that the agent kept confirming if she still didn't get it right. How can a ticket sale happen at 14h28 for a 15h00 flight? When was I supposed to check in if this was the case. She went on to put underlines on my ticket as if she explained everything whereas she was just complying to their underlining rules. What upsets me most is that I was made to pay for another ticket due to her incompetence. Kulula can even go back to their system and check the length of my waiting time and 2 transactions prior me to see the level of incompetence on that day around that time. Pls investigate and refund me.</p>