HB
Hester B
1 reviews | Active since May 2015
02 Jun 2015, 10:42
BAD RESPONSE ON QUERY AND COMPLAINT OF LAST WEEK
Last week I had a query on the specials that Kulula had. There was only an apology from Thuli at Customer Realations. NO FURTHER FOLLOW UP . Kulula informed us that they will refund us in 6 - 8 weeks, which I find unacceptable. After the problem, which seemed to be on their side about the specials, now they want to keep our money for almost 2 months. Can somebody at Kulula please pay attention to this matter and we also request the immediate refund of the money.<br> Regards, Ester Bouwer ( HML)
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Kulula.com's replyOfficial
02 Jun 2015, 11:54Hello tarentaalveer,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I am aware that Thuli had sent off your request to the contact center supervisor who in turn requested a member of his team to assist . I will enquire in this regard and request you be contacted urgently in this regard . Unfortunately the refund process does take 6-8 weeks to reflect into an account , this is the standard time frame advised to customers .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I am aware that Thuli had sent off your request to the contact center supervisor who in turn requested a member of his team to assist . I will enquire in this regard and request you be contacted urgently in this regard . Unfortunately the refund process does take 6-8 weeks to reflect into an account , this is the standard time frame advised to customers .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply02 Jun 2015, 11:54
Official
Hello tarentaalveer,
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I am aware that Thuli had sent off your request to the contact center supervisor who in turn requested a member of his team to assist . I will enquire in this regard and request you be contacted urgently in this regard . Unfortunately the refund process does take 6-8 weeks to reflect into an account , this is the standard time frame advised to customers .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I do apologise for the hassles experienced . I am aware that Thuli had sent off your request to the contact center supervisor who in turn requested a member of his team to assist . I will enquire in this regard and request you be contacted urgently in this regard . Unfortunately the refund process does take 6-8 weeks to reflect into an account , this is the standard time frame advised to customers .
Bye for now .
Fazila Khan
Customer Relations