Bad Policy

<p>Yesterday I booked a return ticket from Durban to Johannesburg.Ticket was fully paid for.I travel almost weekly on this route.</p> <p>However I missed the Forward leg as I arrived late at the check in desk.No problem I simply booked another ticket with Safair and did not expect any refund from Kulula.</p> <p>However on my return the sams day,Kulula informs that my return ticket was cancelled and resold.I would not be re imbursed for this Return leg.I would have to pay again to (virtually the full ticket price) to travel as there were seats available.</p> <p>When I questioned the legality of their actions , as I had fully paid for the ticket, the long winded supervisor Craig, proceeded to explain that this policy of confiscation of money and ticket is outlined in the small print of the ticket.Period!!!</p> <p>Is this allowed in Law or is this opportunistic enrichment.</p> <p>Please note that I arrived for the Return flight some 2 hours in advance, hence my ticket was not sold to a standby passenger</p> <p>A similar thing occurred to a passenger next to me.He vowed never to Fly Kulula again.I am considering similar option.</p>